Privacy Policy.

Big Daddy Gym ("we", "us", "our") provides gym management software that helps gym owners manage members, memberships, payments, invoices and renewals. This Privacy Policy explains what information we collect through our website and software, how we use it, and the choices you have. By using our website or software, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Account information: name, gym/business name, email address, phone number and password when a gym owner signs up or requests a demo.
• Member data entered by gym owners: names, contact details, membership plans, payment records and attendance, entered into the software by our customers to manage their gym.
• Communication data: information you share with us when you call, WhatsApp, email us or fill out a "Get Started" or "Book a Demo" form.
• Usage data: pages visited, browser type, device information and general usage patterns collected automatically to improve our website and product.
• Payment and billing details: subscription plan, billing cycle and transaction records for gym owners subscribed to Big Daddy Gym.

2. How We Use Information

We use the information we collect to:

• Provide, operate and maintain the Big Daddy Gym software for gym owners and their staff.
• Send membership expiry and renewal reminders to members via WhatsApp and email, on behalf of the gym owner using our software.
• Respond to demo requests, support queries and questions sent by call, WhatsApp or email.
• Process subscription billing and send invoices or payment confirmations.
• Improve our website, features and overall product experience.
• Send important updates about your account, security or changes to our policies.

3. Data Entered by Gym Owners

Member data (such as member names, contact numbers and payment history) entered into Big Daddy Gym belongs to the gym owner who created that account. We process this data only to provide the software service, including sending renewal reminders through WhatsApp and email on the gym owner's behalf. We do not use member data entered by our customers for our own marketing purposes.

4. WhatsApp & Email Communications

When you reach out to us through the "Call", "WhatsApp" or "Email" options on our website, or book a demo, we use the contact details you share solely to respond to your enquiry and, where applicable, to follow up about your demo or subscription. You may opt out of promotional messages at any time by replying "STOP" on WhatsApp or emailing us at contact@bigdaddygym.com.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our business, such as WhatsApp messaging providers, email delivery services, payment processors and cloud hosting providers, strictly to deliver the services described in this policy. We may also disclose information when required by law or to protect the rights, property or safety of Big Daddy Gym, our customers or others.

6. Data Security

We use reasonable technical and organizational measures to protect the information stored in Big Daddy Gym, so that gym owners never have to worry about losing records to a damaged register or spreadsheet file. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain account and member data for as long as your subscription is active, or as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. If you close your account, we will delete or anonymize your data within a reasonable period, unless retention is required by law.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at contact@bigdaddygym.com. Gym owners can manage or delete member records directly within the software at any time.

9. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings, though some parts of the website may not function properly if cookies are disabled.

10. Children's Privacy

Big Daddy Gym is intended for use by gym owners and staff who are adults. We do not knowingly collect personal information directly from children through our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, reach out to us:

• Email: contact@bigdaddygym.com
• Phone / WhatsApp: +91 6362565490