FAQs

Questions gym owners ask us most.

Everything you need to know about setting up and running Big Daddy Gym at your gym.

Getting started

About Big Daddy Gym

Big Daddy Gym is simple gym management software that helps you manage members, memberships, payments, invoices and renewals in one place, instead of spreadsheets, registers and scattered WhatsApp chats.

Independent gyms, CrossFit boxes and fitness studios that need an easy system for the owner and front-desk staff to run day-to-day operations, no technical background required.

Most gyms are up and running the same day. Add your membership plans, import or add your members, and you can start recording payments and renewals immediately.

Yes. Growth plans and above support bulk import, so you can bring in your existing member list and membership history instead of typing it in one by one.
Plans & pricing

Pricing and billing

Plans are billed monthly, with lower effective rates when you subscribe for 3, 6 or 12 months. Each plan sets your member limit, admin and staff seats, and the number of membership plans you can create.

Yes. You can upgrade to a higher plan at any time as your member count, staff or feature needs grow - your data carries over, nothing is lost.

Yes. Book a free demo over a call, WhatsApp or email and we'll walk you through the system based on how your gym currently operates.
Features

Members, payments & reminders

On Growth plans and above, members are automatically reminded before their membership expires through WhatsApp and email, and your staff get a daily digest of who needs following up.

Yes. Every payment is recorded against the member's membership history, and you can generate clean, printable invoices for each payment.

Yes. You can create separate accounts for owners, admins and front-desk staff, and give each the access they need.

Yes. Your member, payment and membership data is stored securely, so you're never at risk of losing records to a lost register or a damaged spreadsheet file.
Support & data

Setup, support and your data

It's web-based, so it works from any browser on a desktop, laptop or phone at the front desk - there's nothing to install and no separate device required.

Yes. As part of your free demo, we walk you through setting up your membership plans and adding members based on how your gym currently operates, so your team isn't left to figure it out alone.

Yes. Growth plans and above include bulk export alongside bulk import, so your member and membership data is never locked into the system.

You can cancel anytime - subscription fees already paid for the current period are non-refundable. If a payment isn't received by the due date, access to the account may be suspended until it's settled.

You can reach us directly by call, WhatsApp or email from our Get Started page - no ticket system or waiting on a chatbot.
Still have questions?

We're happy to help.

Book a free demo and ask us anything about setting up Big Daddy Gym for your gym.

Get Started
Ready to simplify your gym?

Spend less time managing records.
Spend more time growing your Fitness Business.

See how Big Daddy Gym can fit into your daily operations.

Book a Demo on WhatsApp Book a Demo on Call